At Kraftelle, we are committed to ensuring your products reach you safely and on time. This Shipping Policy outlines our delivery process, timelines, shipping fees, tracking procedures, and other important details.
We currently ship across all serviceable pin codes in India through trusted courier partners such as Delhivery, Bluedart, Ecom Express, Xpressbees, etc.
International shipping is not available at the moment.
After you place an order:
Processing time: 1–3 business days
During peak seasons, sales, or holidays, processing may take slightly longer.
Orders are processed Monday to Saturday. Orders placed on Sunday or public holidays are processed on the next working day.
Estimated delivery timelines after dispatch:
Metro Cities: 3–6 business days
Tier 1 & Tier 2 Cities: 4–7 business days
Remote & Rural Areas: 7–10 business days
Please note: These are estimated timelines and may vary depending on courier performance, weather conditions, or unforeseen circumstances.
Shipping charges, if applicable, will be displayed at checkout before order confirmation.
We may offer Free Shipping on selected products or order values as part of promotions.
COD (Cash on Delivery), if enabled, may include an additional handling fee.
Once your order is shipped:
You will receive an SMS/email notification with tracking details.
You can track your order on the courier’s website or through our “Track Order” page (if implemented).
If tracking information does not update for more than 48 hours, please contact us.
Our courier partners typically attempt delivery 2–3 times.
If the delivery fails due to reasons such as:
Incorrect or incomplete address
Unreachable phone number
Customer unavailable
Refusal to accept the order
The package may be returned to us. In such cases, reshipping charges may apply.
Kraftelle is not responsible for delays or delivery failures caused by:
Wrong address provided by customer
Missing or incorrect contact information
If a package is returned due to incorrect shipping details, the customer will be responsible for reshipping fees.
If the package appears damaged, tampered with, or opened:
Please refuse to accept delivery and inform us immediately.
If the courier forces acceptance, take clear photos and videos of the package before opening.
This helps us process replacements quickly.
Kraftelle is not liable for delays caused by:
Courier delays
Weather conditions
Political disruptions
Operational restrictions
Natural calamities
Pandemic-related restrictions
Festival or sale periods
We will, however, support you in tracking and resolving such issues.
In case your pin code becomes unserviceable or courier partners cannot deliver for any reason:
The order will be canceled
A full refund will be issued to the original payment method
Address changes can be accepted only before the order is shipped.
Once dispatched, changes are not possible.
International shipping is currently not available, but we plan to add this option in the future.
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